FAQs

FREQUENTLY ASKED QUESTIONS

 

GENERAL

  1. Does it cost any money to register on SupaBet247 Kenya?
    No. It’s completely free of charge.
  2. How do I register on SupaBet247 Kenya?
    To register on the website, visit www.supabet247.com and click on “Register Now” in the top right hand corner, fill in the registration form and submit it by clicking on “Save”. To register on SMS, send the word ACCEPT to 29247. You can also dial *292# and follow the prompt.

N.B: Your personal details need to be correct

  1. Can I change my username?
    Unfortunately no; the username that you have chosen during the registration process cannot be changed once you have created your SupaBet247 Kenya account.
  2. Forgotten Login Details?
    To retrieve your password, please click on “Forgotten Password” on the home page, next to the login area.
    If you have forgotten your username, please contact our Customer Care Agents via mail: [email protected]
  3. How to Change Password?
    Login into your account, go to “Account Detail” section, click on the “Change Password” and follow the steps.
  4. Incorrect personal details/email how can I update them?
    In case of inaccuracies, please contact our Customer Care Agents to rectify any errors.
  5. Can I open more than one account in SupaBet247 Kenya?
    No. Multiple accounts are not allowed.
  6. What is the minimum age for betting on SupaBet247 Kenya?
    It is strictly forbidden for persons under the age of 18 to open an account in SupaBet247 Kenya and use our services.
  7. How to check the SupaBet247 Kenya provisions?
    At the bottom of the website you will find our Terms and Conditions
  8. What is the maximum Pay-out?
    The maximum pay-out is Kshs 200,000 on single bets and Kshs 2,000,000 on multibets.
  9. How many events can I add to my bet slip?
    The maximum number of events you can add to your bet slip is 20.
  10. Are there any fees when withdrawing?
    Carrier fees apply.
  11. What is the usual withdrawal processing time?
    All withdrawals will be processed immediately a withdrawal request is received.

SPORT

  1. How to place a bet in Sport?
    To place a bet simply choose a sport type (soccer, tennis, basketball, etc.) from the menu located on the left of the homepage,  select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet in the coupon in the right-hand menu, then confirm your bet.
    You can place different kind of bets: singles, multiples and system (combined) bets.
    Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.
  2. Where can I see my bets in Sport?
    Go to “My Account” section and click on “Bet List”. You will find a list of all bets you have placed, you can filter them by time and by status.
  3. Can I cancel a bet?
    No. A confirmed bet cannot be cancelled for any reason.
  4. What is a “Void Bet”?
    "Void Bet" means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy.
    If a game has been cancelled or postponed there is always a 48 hours wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.
  5. What is Handicap?
    When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will in fact be subtracted from its final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play time has to be completed.
    Example: Everton - Liverpool (-1), with Liverpool as favourite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool.
    1: wins if the match is a draw or Everton wins (ex. Everton – Liverpool: 1-0 or 1-1)
    X: wins if Everton loses with a score difference of 1 goal (ex. Everton – Liverpool: 0-1 or 1-2)
    2: wins if Liverpool wins with a score difference of at least 2 goals (ex. Everton – Liverpool: 0-2, or 1-3)
  6. The game has finished, but my bet is still not updated?
    After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.
  7. How many events I can add to my bet slip?
    The maximum number of events you can add to your bet slip is 20.
  8. How to make a system bet/combined bet?
    Let's choose 4 events and try to combine them.
    For easy understanding will name the events with letters:
    Arsenal - Chelsea = A
    Everton - Liverpool = B
    Fulham - West Ham = C
    Man Utd - Tottenham = D
    If you fully combine the events, the possible combinations will be:
    Singles= 4
    A, B, C, D
    Doubles= 6
    AB, AC, AD, BC, BD, CD
    Trebles= 4
    ABC, ABD, BCD, ACD
    4-Folds= 1
    ABCD
    For example if event A is losing, all combinations that content that event, will be losing:
    AB- losing
    AC- losing
    AD- losing
    BC- winning
    BD- winning
    CD- winning
    ABC- losing
    ABD- losing
    ACD- losing
    BCD- winning
    ABCD- losing

    And all combinations that don't contain the losing event, will be winning.
    You can decide to make part combinations, for example to bet only on doubles, or only on trebles, etc. or to make full combination as above.
    Our system calculates automatically the number of the combinations, so you need just to select the events, click on COMBINED, to tick the desired combination and to insert the stake.
  9. How long does it take for my bet to be settled?
    Be assured that SupaBet247 Kenya strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.
  10. Where can I find statistics of an event?
    For your assistance, SupaBet247 Kenya provides statistical information on events as reference during betting.
    Just click on “Statistics” from the home page, to take an advantage of this service.
  11. Where I can find the results of an event that has ended?
    For your assistance, SupaBet247 Kenya provides information about the results of events. Just click on “Results” from the home page, to take an advantage of this service.